Clinton C Gilliam – Senior Information Technology Leader
Puffin Advisors, Sudbury, MA (2017-Present)
Principal: Consultant & Interim (fractional) CIO
Accelerate start-ups while concurrently reducing their risks by identifying and deploying the IT systems/processes aligned to their unique situation. Continue work noted below for LogicsOne while concurrently working directly with clients and through partners including, LogicsOne, Converge Consulting and selected others. Work with clients across multiple industries.
✓ Identify organization’s core competencies and the associated IT capabilities. Drive creation of Information Technology capability plans to guide future investments, reducing rework, and proactively enabling the enterprise.
✓ Partner with organizations to address strategic concerns, provide guidance/mentoring to existing IT Teams along with a range of assessment/remediation services.
LogicsOne, Boston, MA (2016-2017)
Consultant / vCIO (Fractional CIO)
Built consulting service to provide service via access to highly experienced IT executives. Collaborate with IT organizations, C-level executives, and boards to address a range of strategic issues.
✓ Created an aligned corporate IT plan for a leading media company in the technology industry. Increased effectiveness of IT spend. Defined implementation programs and related consulting opportunities.
✓ Developed new business proposals, managed customer relationships, prepared and presented finding along with associated implementation plans to chart the path forward and generate additional business opportunities.
Aegerion Pharmaceuticals, Cambridge, MA (2013-2016)
Vice President, Information Technology
Recruited as the company’s first Vice President of Information Technology to create a scalable high-performing organization for a rapidly growing biotechnology startup company. Responsible for worldwide IT operations including application development, infrastructure management, user support, security and compliance related matters. Transformed IT from a tactically driven team to an organization embracing strategic planning, process, and portfolio management to enable the company’s strategic objectives. Achieved lowest overall turnover within the organization.
✓ Rolled out new ERP system in six months using Oracle’s Enterprise Business Suite (EBS).
✓ Drove a cloud-first enterprise architecture increasing business agility and reducing fix asset costs by over 50%. Run over 95% of systems in the cloud.
✓ Reduced key software licensing costs by 20% through use of negotiated enterprise-level service agreements.
✓ Created service management organization to support global organization in rapidly growing organization. Achieved consistent year-on-year customer satisfaction ratings improvements.
✓ Partnered with senior business leaders to identify needs and drive positive change. Communicated value IT organization enabling IT’s growth from five people to eighteen within two years.
✓ Launched of a new Customer Care system in three months enabling an internal call center to support our customers (patients) as they begin and continue to use our pharmaceutical products. Created seamless workflows to other key patient support personnel.
✓ Tackled the problem of commercial sales analytics in the special pharmaceutical business where data is limited due to the lack of direct-to-consumer interactions. Architected and implement technology / partner network to create a saleable commercial data warehouse leveraging cloud-based technologies.
Puffin Advisors, LLC, Sudbury, MA (2011-2013)
Helped organizations improve the efficiency and effectiveness of information technology investments. Evaluated technologies and guided organizations through key strategic transactions including Mergers & Acquisitions (M&A), sourcing decisions, and reorganizations.
✓ Amplified value of IT organizations by conducting strategic assessments; creating service management plans, reviewing outsourcing arrangements, optimizing governance models and evaluating technology.
✓ Conducted IT due diligence evaluations of potential acquisition or merger partners. Identified up and downside considerations and estimate merger costs.
✓ Planned and led merger integration programs including governance, risk mitigation, synergy delivery, and risk management.
✓ Assessed market potential of new technology and implications for organizations (risks/opportunities).
Parexel International, Waltham, MA (2008-2010)
Vice President, Worldwide Technology Implementation
Chartered to boost business performance, reshaping CRS IT strategy and execution central to revenue success and growth; improved partner quality, performance, and relations as CRS IT leader for transformation program impacting global markets. Drove buy-in for technology vision in alignment with CRS business plan.
✓ Accelerated delivery of projects by rebuilding vendor-partner relationships central to development efforts resulting in improved schedule and quality performance.
✓ Selected and managed implementation, infrastructure, and service partners to support business, emphasizing mutually beneficial relationships while overseeing performance.
✓ Led delivery of architecture components (Clinical Trial Management System, Clinical Data Management System, Data Warehouse, Electronic Data Capture, document management, Electronic Patient-Reported Outcomes, project portals.)
✓ Reduced clinical IT spend 30%+ in first year after spearheading new portfolio management process, with prioritization and development planning aligned closely to business needs.
✓ Cultivated executive and stakeholder support critical to later budget cuts and elimination of non-priority projects.
✓ Strengthened adherence to healthcare compliance standards (CDISC, CDASH, SDTM, HL7, EMR, and EHR.)
AstraZeneca Pharmaceuticals, Wilmington, DE (1993-2007)
Played instrumental role in growth from startup through mergers, positioning company for rapid growth with outsourcing strategy hailed for cost-effectiveness and long-term stability. Directed IT strategy planning/execution for application architecture and oversaw large infrastructure team; set high standards for performance.
Executive Director – Operations & Finance Solutions (2003-2007)
Promoted to lead U.S. ERP systems architecture, shared services design, and improvements to operational services via offshoring. Served as executive member of global team chartered with setting corporate direction and created high-ROI portfolio management process. Administered 200+ application portfolio, including SAP ERP and Ariba cost management. Managed 110 IT staff supporting finance, manufacturing, distribution, procurement, quality, and facilities.
✓ Reduced SAP support expenditures by $2M (10%) by designing and implementing shared services organization.
✓ Improved IT agility and service quality for SAP systems while reducing spend by $4M by offshoring.
✓ Increased staff motivation by educating employees on importance of quality controls, compliance, and systems availability/performance, noting their own impact on the health of patients.
✓ Created and drove US IT SOX compliance program with high marks auditors.
Executive Director – Technology, Processes, & Services (1998-2003)
Directed $130M+ Infrastructure Services organization supporting 10,000 global users and 1,000 applications. Supervised 150-450 employees in data center management, help desk, service management, troubleshooting, security, enterprise architecture design, applications, and development.
✓ Directed IT infrastructure integration programs in support of two major mergers. Achieved improved services and cost reduction of 40% through a focus on consolidation and rationalization of IT facilities and systems. Received corporate awards of excellence for accomplishments during each merger.
Director – Development Soultions & Planning (1993-1997)
Selected as IT’s Chief Architect behind standalone company. Drove IT architecture and strategy, setting stage for rapid growth with security, services, applications development, and compliance. Laid foundation for reusable, rapid applications development with software infrastructures running on common architectures and systems. ✓ Drove application architecture and development processes for start-up pharmaceutical company embracing leading-edge technologies. ✓ Created and implemented organization’s first IT security program. ✓ Ensured adherence to FDA standards with automated compliance validation; led information security program implementation that passed 100% of control audits. ✓ Created organization’s first technology portfolio planning process; allowing for creation of business aligned investment roadmaps for technology, systems, and services.
Additional Experience (1977-1992)
Held a series of progressively more responsible IT management/engineering positions for leading organizations from 1977-1992, including Martin Marietta/GE Aerospace, Burroughs/Unisys, TRW, and as an officer in the United States Air Force.